App / Mobile
fg48 collects only the information needed to run your account, process wallet transactions through bKash and Nagad, and keep your session secure. What we collect, why we collect it, and how long we keep it — all of that is set out clearly below, and it applies wherever this site is accessible subject to your local law and eligible regions.
This policy describes the categories of personal data we process when you register, fund your account, or contact our support team. Registration data includes your name, contact details and the account credentials you set. When you make a deposit via bKash or Nagad, the transaction reference and wallet identifier are logged against your account record so that our team can trace any query you raise. We also collect device and session data — browser type, IP address, and pages visited — to detect unusual access and maintain site integrity. Cookies help us remember your session state and payment-method preference so you do not have to re-enter them each visit. We do not sell your personal data to third parties and we do not use it for purposes outside of account operation, fraud prevention and support delivery. Retention periods follow standard practice: active account data is held while your account remains open; transaction records are retained as long as required by applicable rules in your eligible region. If you close your account, we will remove or anonymise identifiable data within the period stated in our account closure terms. Access to this site and its services depends on your local law and the eligible regions we operate in.
Not every data interaction falls under this policy in the same way. The four areas below clarify what this policy does and does not cover so you know exactly where our obligations begin and end.
Any data you enter when creating, logging into or updating your fg48 account — including your contact details and login credentials — is fully covered by this policy. You can request a copy of this data at any time through the support route listed below.
Payment data tied to bKash, Nagad or Rocket deposits and withdrawals is processed under this policy. We record transaction references to resolve disputes or queries but we do not store your full mobile wallet credentials on our servers.
Anonymous browsing of our game lobby, sportsbook pages and promotional content does not generate a personal data record. Session cookies used for navigation are covered here; they do not identify you by name unless you are signed in.
Links to external sites or third-party payment processors operate under their own privacy terms, not ours. We do not control how those services handle data once you leave the fg48 site, so please review their own policies before proceeding.
You have concrete actions available under this policy — not just abstract entitlements. If you want to see what data we hold on your account, open a support request and ask for a data summary. We will respond through the same channel you used to contact us. If any detail is wrong — a misspelled name, an outdated contact number — you can correct it directly in your account settings, or ask our support team to update it for you. Where you believe a record should be deleted and there is no legal or operational reason for us to retain it, raise that request through support and we will review it within a reasonable time under the applicable rules for your eligible region. We aim to handle all data queries with the same clarity we apply to payment support.
Submit a data access request via our support contact. We will compile your account and transaction records and send them to your registered contact address.
Update your name, contact number or wallet details directly in your account profile. If a field is locked, contact support with the correction and your account reference.
If something in this policy is unclear or you want to understand how a specific data point is used, send your question to our support team. We will give you a direct, plain-English answer.
Where no legal retention obligation applies, you may request erasure of identifiable data. Include your account reference and the specific records you want removed, and support will confirm what can be actioned.
For any privacy-related question, data access request or correction, reach our support team through the routes below. We do not publish response-time commitments we cannot verify, but every request is logged and answered in the order it arrives.
Open the chat widget on any page of the fg48 site while signed in. State your account reference and the nature of your data query so the agent can route it correctly.
Send your data request or policy question to the support email address shown in your account dashboard. Include your registered contact number or wallet reference for faster matching.
The Help section inside your account area contains a form specifically for data-related requests. Using this form creates a trackable ticket you can follow up on by quoting the ticket reference.
Our approach to data handling is built around four practical commitments: collecting only what is operationally necessary, storing it securely, giving you clear access to it, and not keeping it longer than required.
We use cookies to maintain your logged-in session and remember your preferred payment method — bKash or Nagad — between visits. You can manage cookie preferences through your browser settings. Disabling session cookies may affect how the account area loads.
Access to your account record is protected by your chosen login credentials. We do not display your full bKash or Nagad number anywhere in the account interface — only a masked reference is shown. Any suspicious access attempt is flagged for review.
Transaction records tied to bKash, Nagad and Rocket payments are kept for the period required under applicable rules in your eligible region. Once that period passes and your account is closed, identifiable data is removed or anonymised as described in this policy.
If this policy changes in a way that affects your rights or how we use your data, we will notify you through the contact method on your account — either via the email address or the account message centre — before the change takes effect.
If your question is not answered below, use the support routes in the Contact section above. Every query is handled by the same team that manages account and payment support.
We collect the contact details and credentials you provide during registration — name, contact number and login information. We also record device and session data when you browse the site. We collect only what is needed to operate your account and respond to support queries.
We log the transaction reference and a masked wallet identifier when you make a deposit. We do not store your full mobile wallet number or PIN on our servers. The reference is kept solely to trace any payment query you raise with our support team.
Submit a data access request through live chat, the support email or the data request form in your account Help section. Include your registered contact detail or account reference. We will compile your record and return it through the same contact channel.
Yes, where no legal or operational retention requirement applies. Raise the request through support with your account reference and the specific records you want removed. We will confirm what can be deleted and complete the action within a reasonable period under applicable rules for your eligible region.
No. External sites and third-party payment processors operate under their own privacy terms. Once you follow a link away from the fg48 site, that provider's policy governs how your data is handled. We recommend reviewing those policies before submitting any information to a third party.
We will notify you through your registered contact method — either the email address on your account or the in-account message centre — before any change that affects your rights or our data practices takes effect. The updated policy date will also be shown at the top of this page.